How high can cats jump?

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Can my cat understand me?

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Do cats make goods pets?

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Are cats carnivorous?

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Are cats carnivorous?

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Are cats carnivorous?

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Frequently asked questions

Find below the answers to our frequently asked questions. Do you have a question that is not listed here? Then get in touch with our support team and we'll help you as soon as possible.

How to connect Ownprint with Shopify?

To connect OwnPrint with Shopify, follow these steps:

1. Register an account with OwnPrint: If you haven't already, sign up here.
2. Install our Shopify App: Go to the Ownprint Shopify App and click 'Add app' to install it.

For a detailed guide, watch our Connecting Your Shopify Store tutorial video.

How to install the Ownprint app on my Etsy store?

To connect OwnPrint with Etsy, follow these steps:

1. Register an account with OwnPrint: If you haven't already, sign up here.
2. Integrate with Etsy: Follow the instructions provided in our tutorial on Connecting Your Etsy Store.

How to collect engraving details from my customers?

For Shopify Sellers: To collect engraving details from your customers, you need to use a third-party app like Variant Product Options, or any other app designed for product personalization. Here's a step-by-step tutorial on how to set this up: Watch the tutorial.

For Etsy Sellers: The engraving information added by your customers in the 'personalization' field of their order will automatically sync back to us.

How long does Ownprint take to produce and ship an order?

Our standard production time is 2-5 business days. However, we currently see orders for the EU being fulfilled on average within less than 24 hours to 1 business day, and orders for the US within 2 business days.

Can I use Ownprint if I live outside of US?

Yes, Ownprint is available to users located anywhere in the world. You can sell products to any of our available destinations.

How can I contact OwnPrint's support team and how long does it take to hear back?

You can contact our support team by:

1. Writing an email to [email protected]
2. Clicking here to write us a message

Our support team is available Monday to Friday and will respond within a few hours to up to 24 hours.

Do the shipping options offer a tracking number?

Yes, our shipping options include tracked shipping. Once the order is fulfilled, you will receive the tracking number via email.

The order will also be automatically marked as fulfilled in your shop, complete with the tracking number.‍

Can I sell products with my own custom message card?

Yes, all our products can be customized with a custom card. You can update the photo mockups to display your custom card in just one click.

To get started, watch our tutorial on customizing your message card.

Requirements:

File format
: PNG/JPEG/JPG image (non-transparent)
Dimensions: 1000x1000 pixels
File size: Under 5MB

How can I upload my own design onto the jewelry?

You can upload your design onto any of our jewelry shapes with just one click using our jewelry design uploader tool. Watch our tutorial on uploading your jewelry design for a step-by-step guide. Similar to the card tool, the mockups will update with your jewelry designs automatically.

Requirements:

File format
: PNG image (transparent)
Dimensions: 1000x1000 pixels
File size: Under 1MB

Where is Ownprint located/shipping from?

Ownprint operates facilities in both the US and the EU.

Your US orders will ship from our facility in Montclair, California, while your EU orders will ship from our facility in Rotterdam, the Netherlands.‍

What are the production partner information details for Etsy?

When setting up your production partner details on Etsy, please use the following information for Ownprint:

For US Orders:

Facility Location
: Montclair, California
Zip Code: 91763

For EU Orders:

Facility Location
: Rotterdam, The Netherlands
Zip Code: 3073 AE

What is the personalization technique used? Is it laser engraving?

Yes, our products are personalized using laser engraving. Laser engraving is a precise and permanent method where a thin layer of the material is etched away, leaving a dark, high-contrast mark. This technique ensures durability and a professional finish on all our products.

Please note that under different angles and lighting conditions, the engraved mark may not always appear black due to the visibility of the etched layer. This variation in appearance is a natural characteristic of the laser engraving process.

What material is the jewelry made of, and is it hypoallergenic?

Our jewelry is made from 304L stainless steel, which is hypoallergenic and safe for sensitive skin.

The gold and rose gold variants are plated with 18K gold, ensuring a high-quality and durable finish.

Do the shipping options offer a tracking number?

To keep your OwnPrint jewelry looking beautiful and lasting longer, follow these care instructions:

Avoid Contact with Chemicals: Keep your jewelry away from harsh chemicals like household cleaners, perfumes, or hairspray, as they can damage the finish over time.

Keep Dry: Remove your jewelry before activities like bathing, swimming, or washing hands. Water exposure can deteriorate the plating.

Store Properly: When not in use, store your jewelry in a dry place, preferably in a soft-lined jewelry box or pouch, to prevent scratches and tarnishing.

Clean Gently: Use a soft, dry cloth to gently wipe the jewelry. Avoid using jewelry cleaners or abrasive materials that can wear down the plating.

The personalization of our jewelry is achieved through laser engraving, which delicately etches designs onto the surface. To preserve the engraving and finish quality, follow the above care instructions to maintain the integrity and appearance of your jewelry.

These tips will help ensure your jewelry remains beautiful and durable.

Where does Ownprint ship to?

We ship to the US, all countries in the EU, Canada, Australia, and New Zealand.

For more information, visit our shipping page.

What shipping carriers does Ownprint use?

In the US: We use USPS.
In the EU: We use PostNL, which partners with the local postal service of each country (e.g., DHL in Germany, La Poste in France, Royal Mail in the UK, and Correos in Spain).
For Canada, Australia, and New Zealand: We ship via GlobalPost through USPS.

For more information, visit our shipping page.

What are the shipping times for my Ownprint orders?

US: 2-5 business days
EU: 2-15 business days depending on the country (for specified times per country, check the Ownprint app or our shipping page)
Canada: 5-10 business days
Australia and New Zealand: 5-15 business days

For more detailed information, visit our shipping page.

What are the shipping costs for my Ownprint orders?

US and EU: Flat rate of €6.95 + €1 for each additional item in the order. For example, if an order has 1 product, the cost is €6.95. If it has 2 products, the cost is €6.95 + €1.

Canada, Australia, and New Zealand: Flat rate of €10.50 + €1 for each additional item in the order.

For more detailed information, visit our shipping page.

How do I place a sample order?

To place a sample order, visit our sample shop at: https://ownprint.shop

What platforms does Ownprint integrate with?

Currently, Ownprint has direct integrations with Shopify and Etsy. Using these integrations, you can easily connect your store, customize and push your jewelry products, and process orders automatically.

Shopify: Connect your Shopify store
Etsy: Connect your Etsy store

Does Ownprint integrate with Amazon, eBay, Wix, WooCommerce, WordPress, Bol, or TikTok Shop?

While Ownprint doesn't have direct integrations with these platforms yet, we support users on all of them.

Currently, you can manually push and import products to their stores and process orders through our sample shop at https://ownprint.shop.

We're actively working on adding more integrations.

How do I place a manual order?

You can place a manual order through our sample shop using your customer's shipping information.

Visit our sample shop at https://ownprint.shop to get started.

Does Ownprint have a community?

Yes, Ownprint has a vibrant community of like-minded Print on Demand entrepreneurs.

Join us for e-commerce training,and networking in our Facebook community: Ownprint Community.

What types of products does Ownprint offer?

Ownprint offers a variety of print-on-demand jewelry, including personalizable necklaces, bracelets, and keychains.

These products come in different pendant shapes and colors and are fully customizable on both the front and back.

Check out our products directly on our app at https://app.ownprint.co.

What are Ownprint’s refunds and returns policies/terms?

Quality Assurance: If there's an error on our part (wrong product color, scratched product, misengraved details, incorrect names, or any discrepancy with your order), we will remake and reship the product at no additional cost to you. By default, we do not offer refunds but are committed to resolving issues swiftly, satisfactorily, and reasonably. Ownprint is your partner and will not profit from your loss.

No Returns: Due to the personalized nature of our products, we do not accept returns.

Customer Errors: If the issue is not from our end (e.g., wrong engraving info, incorrect shipping address), Ownprint is not responsible for reproducing the order at our cost.

Support: While we have a no-refunds policy, we prioritize your satisfaction. If you have concerns, we are eager to work with you to find a resolution.

Third-Party Sales: For customers purchasing through third-party marketplaces, Ownprint's policy remains firm. Sellers can offer refunds to their buyers at their own cost if the circumstances do not align with our policy.

Contact Us: If you have any questions or concerns, please contact our support team at [email protected].

For more detailed information, please visit our Refunds and Returns Policy.

Customer support

Can’t find the answers you’re looking for? We’re here to help.

Contact Ownprint Support

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Sell unique on-demand products

Untapped, yet highly profitable. The most
unique pod products on the market

Fulfill orders faster than ever

We help you grow your business by fulfilling your orders faster than ever

Sell unique

products

Untapped, yet highly profitable. The most
unique pod products on the market

Fulfill orders faster

than ever

We help you grow your business by fulfilling your orders faster than ever