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Find below the answers to our frequently asked questions. Do you have a question that is not listed here? Then get in touch with our support team and we'll help you as soon as possible.
To connect OwnPrint with Shopify, follow these steps:
1. Register an account with OwnPrint: If you haven't already, sign up here.
2. Install our Shopify App: Go to the Ownprint Shopify App and click 'Add app' to install it.
For a detailed guide, watch our Connecting Your Shopify Store tutorial video.
To connect OwnPrint with Etsy, follow these steps:
1. Register an account with OwnPrint: If you haven't already, sign up here.
2. Integrate with Etsy: Follow the instructions provided in our tutorial on Connecting Your Etsy Store.
For Shopify Sellers: To collect engraving details from your customers, you need to use a third-party app like Variant Product Options, or any other app designed for product personalization. Here's a step-by-step tutorial on how to set this up: Watch the tutorial.
For Etsy Sellers: The engraving information added by your customers in the 'personalization' field of their order will automatically sync back to us.
Our standard production time is 2-5 business days. However, we currently see orders for the EU being fulfilled on average within less than 24 hours to 1 business day, and orders for the US within 2 business days.
Yes, Ownprint is available to users located anywhere in the world. You can sell products to any of our available destinations.
You can contact our support team by:
1. Writing an email to support@ownprint.co
2. Clicking here to write us a message
Our support team is available Monday to Friday and will respond within a few hours to up to 24 hours.
Yes, our shipping options include tracked shipping. Once the order is fulfilled, you will receive the tracking number via email.
The order will also be automatically marked as fulfilled in your shop, complete with the tracking number.
Yes, all our products can be customized with a custom card. You can update the photo mockups to display your custom card in just one click.
To get started, watch our tutorial on customizing your message card.
Requirements:
File format: PNG/JPEG/JPG image (non-transparent)
Dimensions: 1000x1000 pixels
File size: Under 5MB
You can upload your design onto any of our jewelry shapes with just one click using our jewelry design uploader tool. Watch our tutorial on uploading your jewelry design for a step-by-step guide. Similar to the card tool, the mockups will update with your jewelry designs automatically.
Requirements:
File format: PNG image (transparent)
Dimensions: 1000x1000 pixels
File size: Under 1MB
Ownprint operates facilities in both the US and the EU.
Your US orders will ship from our facility in Montclair, California, while your EU orders will ship from our facility in Rotterdam, the Netherlands.
When setting up your production partner details on Etsy, please use the following information for Ownprint:
For US Orders:
Facility Location: Montclair, California
Zip Code: 91763
For EU Orders:
Facility Location: Rotterdam, The Netherlands
Zip Code: 3073 AE
Yes, our products are personalized using laser engraving. Laser engraving is a precise and permanent method where a thin layer of the material is etched away, leaving a dark, high-contrast mark. This technique ensures durability and a professional finish on all our products.
Please note that under different angles and lighting conditions, the engraved mark may not always appear black due to the visibility of the etched layer. This variation in appearance is a natural characteristic of the laser engraving process.
Our jewelry is made from 304L stainless steel, which is hypoallergenic and safe for sensitive skin.
The gold and rose gold variants are plated with 18K gold, ensuring a high-quality and durable finish.
To keep your OwnPrint jewelry looking beautiful and lasting longer, follow these care instructions:
Avoid Contact with Chemicals: Keep your jewelry away from harsh chemicals like household cleaners, perfumes, or hairspray, as they can damage the finish over time.
Keep Dry: Remove your jewelry before activities like bathing, swimming, or washing hands. Water exposure can deteriorate the plating.
Store Properly: When not in use, store your jewelry in a dry place, preferably in a soft-lined jewelry box or pouch, to prevent scratches and tarnishing.
Clean Gently: Use a soft, dry cloth to gently wipe the jewelry. Avoid using jewelry cleaners or abrasive materials that can wear down the plating.
The personalization of our jewelry is achieved through laser engraving, which delicately etches designs onto the surface. To preserve the engraving and finish quality, follow the above care instructions to maintain the integrity and appearance of your jewelry.
These tips will help ensure your jewelry remains beautiful and durable.
We ship to the US, all countries in the EU, Canada, Australia, and New Zealand.
For more information, visit our shipping page.
In the US: We use USPS.
In the EU: We use PostNL, which partners with the local postal service of each country (e.g., DHL in Germany, La Poste in France, Royal Mail in the UK, and Correos in Spain).
For Canada, Australia, and New Zealand: We ship via GlobalPost through USPS.
For more information, visit our shipping page.
US: 2-5 business days
EU: 2-15 business days depending on the country (for specified times per country, check the Ownprint app or our shipping page)
Canada: 5-10 business days
Australia and New Zealand: 5-15 business days
For more detailed information, visit our shipping page.
US and EU: Flat rate of €6.95 + €1 for each additional item in the order. For example, if an order has 1 product, the cost is €6.95. If it has 2 products, the cost is €6.95 + €1.
Canada, Australia, and New Zealand: Flat rate of €10.50 + €1 for each additional item in the order.
For more detailed information, visit our shipping page.
To place a sample order, visit our sample shop at: https://ownprint.shop
Currently, Ownprint has direct integrations with Shopify and Etsy. Using these integrations, you can easily connect your store, customize and push your jewelry products, and process orders automatically.
Shopify: Connect your Shopify store
Etsy: Connect your Etsy store
While Ownprint doesn't have direct integrations with these platforms yet, we support users on all of them.
Currently, you can manually push and import products to their stores and process orders through our sample shop at https://ownprint.shop.
We're actively working on adding more integrations.
You can place a manual order through our sample shop using your customer's shipping information.
Visit our sample shop at https://ownprint.shop to get started.
Wecome to Ownprint! To get started, follow these steps:
1. Join Our Community: Connect with like-minded POD entrepreneurs at ownprint.co/community.
2. Check Out Our Tutorials:
Shopify Tutorials:
1. Connecting Your Shopify Store
2. Pushing Your First Product
3. Collecting The Engraving Details
4. How To Process An Order
5. How to Use The Jewelry Design Uploader Tool
6. How To Use The Card Uploader Tool
7. Creating Jewelry Designs in Canva
Etsy Tutorials:
1. Connecting Your Etsy Shop
2. Pushing Your First Product
3. How To Process An Order
4. How To Use The Card Uploader Tool
5. How To Use The Jewelry Design Uploader Tool
6. Creating Jewelry Designs in Canva
Yes, Ownprint has a vibrant community of like-minded Print on Demand entrepreneurs.
Join us for e-commerce training,and networking in our Facebook community: Ownprint Community.
Ownprint offers a variety of print-on-demand jewelry, including personalizable necklaces, bracelets, and keychains.
These products come in different pendant shapes and colors and are fully customizable on both the front and back.
Check out our products directly on our app at https://app.ownprint.co.
Quality Assurance: If there's an error on our part (wrong product color, scratched product, misengraved details, incorrect names, or any discrepancy with your order), we will remake and reship the product at no additional cost to you. By default, we do not offer refunds but are committed to resolving issues swiftly, satisfactorily, and reasonably. Ownprint is your partner and will not profit from your loss.
No Returns: Due to the personalized nature of our products, we do not accept returns.
Customer Errors: If the issue is not from our end (e.g., wrong engraving info, incorrect shipping address), Ownprint is not responsible for reproducing the order at our cost.
Support: While we have a no-refunds policy, we prioritize your satisfaction. If you have concerns, we are eager to work with you to find a resolution.
Third-Party Sales: For customers purchasing through third-party marketplaces, Ownprint's policy remains firm. Sellers can offer refunds to their buyers at their own cost if the circumstances do not align with our policy.
Contact Us: If you have any questions or concerns, please contact our support team at support@ownprint.co.
For more detailed information, please visit our Refunds and Returns Policy.
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Untapped, yet highly profitable. The most
unique pod products on the market
We help you grow your business by fulfilling your orders faster than ever
Untapped, yet highly profitable. The most
unique pod products on the market
We help you grow your business by fulfilling your orders faster than ever